Role Overview
The Cross-Studio, Studio Assistant is a key role in ensuring the smooth day-to-day running of our studios while creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in-person role. You will be primarily based in our Studio on Vyner Street in East London for 3 days a week with the remaining 2 days a week floating between the other London-based studios in North and Central London.
While this role would suit someone early in their career we are also open to candidates later in their careers looking to join a creative environment and/or a new challenge.
Key Responsibilities
The essential functions include, but are not limited to the following:
Studio:
- Greet visitors at reception and offer refreshments (tea/coffee/cold drinks).
- Field incoming calls and take messages.
- Handle incoming post and deliveries for the buildings and arrange outgoing post for the company.
- Keep the studio/s tidy and organised.
- Oversee meeting rooms: check and tidy spaces, and adjust bookings as needed.
- Order refreshments and catering for client and internal meetings and workshops.
- Manage weekly and ad hoc grocery orders, restocking general studio supplies (e.g. kitchen, stationery and cleaning supplies).
- Maintain the coffee machine, and ensure fresh fruit is available daily in all sites.
- Perform weekly walk rounds of studios and report/action any outstanding problems
- Assist with additional tasks delegated by the Studio and Management team.
- Assist with studios opening & closure procedures day.
Studio Admin:
- Manage taxis and courier bookings (incoming and outgoing).
- Keep shared documents up to date and fit for purpose, such as studio guides & checklists.
- Report maintenance issues to the Studio Team and assist with coordinating tradespeople.
- Assist in maintaining studio budget trackers.
Personnel:
- Assist the Studio team with studio - wide events, such as Lunches, Masterclasses, Project Shares, and initiatives that foster a positive workplace atmosphere.
- Create a welcoming and engaging experience for employees and visitors alike
- Assists in onboarding new employees which includes setting up studio access, giving studio tours to get acquainted with the studio amenities.
Candidate Qualifications & Skills
Required:
- Experience in a full or part time customer service or public facing role.
- Clear enthusiasm for working within a design company and with creative practitioners.
- Experience adapting to changing plans and environments.
- Ability to thrives in a dynamic, people-facing role.
- A skilled planner and organiser with excellent time management skills.
- Friendly, polite, and professional in all interactions.
- An interest working in a varied and changing environment.
- Ability to bring a proactive approach to problem-solving and improving daily studio operations.
Desirable:
- Experience problem solving autonomously.
- Experience building relationships in an organisation with 150+ employees.
- Experience planning high quality social events.
- Pre-existing first aid and/or fire warden trained.
- Experience greeting and hosting VIPs.
Salary: this is a London Living Wage role offered at £30,784, with the potential to rise to £40,320 across your time in the role
Contract: Full time, permanent contract
Location: In studio presence across our London sites five days per week - hybrid working is not available for this role
Application: Please submit a CV demonstrating your experience along with a cover letter explaining your motivations for joining Journey and how your experience meets the required and desirable criteria of this role. We will be unable to consider applications without a bespoke cover letter on this occasion.
Deadline: Monday 27th July 2026, 9am
Interviews: Weeks commencing 27th July and 3rd August
