Position Overview:
We're looking for a Live Ops Specialist to join the Dragon City team and help us deliver world-class experiences to millions of players. This role focuses on executing and maintaining live content within the game, ensuring everything runs smoothly, accurately, and on time.
As a Live Ops Specialist, you'll work closely with Liveops PM, producers, tools developer, game designers, QA and other cross-functional partners to configure and launch in-game events, promotions, and offers. Your ability to manage complexity, follow structured processes, and maintain high standards will directly impact the player experience.
We’re looking for someone with a strong business and player orientation, a production mindset, and the ability to work effectively with systems and configuration tools
Responsibilities:
- Configure and schedule in-game events, offers, and promotions using internal tools based on specifications from the game team.
- Ensure timely and accurate setup of live content across multiple game systems.
- Coordinate with QA to validate configurations and troubleshoot issues before and after launch.
- Maintain and manage live ops calendars, tracking all deployments and updates.
- Collaborate with design, product, analytics, CRM, and engineering teams to support content delivery.
- Analyze event performance and contribute ideas to improve future live content and player engagement.
- Contribute to process improvements and documentation to streamline future operations.
What we are looking for:
- 3+ years of experience in live operations, Design or QA or a similar coordination/execution role.
- Strong attention to detail and high standards for accuracy.
- Comfortable working with spreadsheets, content management systems, or internal tools.
- Proactive communicator with solid organizational and follow-up skills.
- A player-first mindset, with an interest in understanding what makes events engaging and effective.
What's in it for you as a Socialpointer?
- Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
- A generous 25 days of annual leave, plus public holidays
- Private medical insurance for you and your family to keep your health bar full
- Disability and life insurance
- Choose from the latest iOS or Android device when you join (phone or tablet)
- Free language lessons in English, Spanish and Catalan
- Spotify Premium to add the perfect soundtrack to your adventure
- Legendary social events and parties to let off some steam
- Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
- Professional development budget for skills training
Onsite perks include:
- State of the art gym facilities
- Free breakfast, lunch, and specialty coffee
- Onsite physiotherapist and hairdresser (no wallet needed!)
The list goes on and on… so get your game on and apply now! Click “Apply” to level up and submit your application in English.
